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Victoria was a great host. We could always reach her for any questions we had. The arcade did not work when we arrived and she had a repair tech out that day. The fire in Gatlinburg broke out during our stay and her primary concern was not the cabin but our safety. She even graciously offered us a refund if we decided to leave. The cabin is beautiful and has a great layout. Our kids loved the games. I was concerned about the roads based on other reviews, but I did not find them to be that bad. Would definitely stay here again if in the Gatlinburg area.