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Check-in was super easy! They had so much for all of us (ages 2-63) to do. I was unaware that the bathroom floors were heated until we got there. That was a wonderful surprise! We did not get to check out properly because we had to leave due to the fires in Gatlinburg. Victoria was readily available when contacted during the fires and was concerned for our safety. We thoroughly enjoyed our stay and are so thankful this cabin was spared from the fires! Thank you so much Victoria & Todd for sharing your home away from home for us to enjoy! We will definitely be back again!